Executive Medical Director, UNC Health Capacity Command Center - East Region

**Position Summary**

The Executive Medical Director for the East Region provides clinical leadership and expertise for the UNC Health Capacity Command Center -- East Region. This role offers professional guidance to clinicians and operational leadership on matters related to managing interhospital patient flow and hospital capacity while optimizing staff engagement. The position is a 0.25 FTE administrative role and reports to the UNC HCS Executive Medical Director for Capacity Creation & Management, while partnering with the Executive Medical Director for the West Region.

**Description of Job Responsibilities**

* Assists with the oversight and accountability of clinical services for UNC Health Capacity Command Center -- East, including ensuring the goals and operating procedures of the department align with the priorities of UNC Health's strategic vision. In partnership with Capacity Command Center Regional Satellite Director, they will:
* Plan, develop, and evaluate clinical processes associated with the department's operations
* Partner with Capacity Command Center operational leaders and fellow Executive Regional Medical Director(s) to address EMTALA concerns
* Take part in local regional satellite budgeting, clinical protocol alignment with the system, and local regional provider escalations as appropriate
* Partners closely in dyad with Satellite Operations Director to ensure optimal patient, staff, and clinician experience while ensuring exceptional quality of care.
* Participates in cross-collaboration with the operational and medical leadership from affiliated command center regional satellite(s)
* Actively involved in outreach activities with affiliated and non-affiliated facilities utilizing local regional satellite services
* Present and participatory in local capacity meetings
* Leading Change - Identifies and enlists the support of key local physicians and groups to promote collaboration.
* Takes steps to remove barriers or accelerate process pace related to patient flow and capacity management
* Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance
* Participates in system transfer case review, regional satellite case review and local quality meetings to optimize departmental success and address process change recommendations and escalation needs
* Provides education regarding EMTALA and transfer center protocols to stakeholders and shares relevant data
* Leading People -- Supports local regional satellite staff toward meeting the organization's vision, mission, and goals.
* Actively participates in, and encourages an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts
* Treats sensitive or confidential information appropriately
* Works collaboratively with provider stakeholders toward solutions that accomplish organizational objectives
* Results Driven - Exceeds departmental and organizational goals and customer expectations.
* Involved in local quality improvement activities and the development of clinical pathways and protocols integral to effective patient transfer and capacity management operations
* Supportive of decisions that produce high-quality results by applying clinical influence, addressing challenges, and escalating risks affecting safe and efficient patient throughput